Refund policy

Return & Refund Policy

Back Of The Room Tees

Last updated: October 30, 2026

At Back Of The Room Tees, we take pride in producing quality merchandise for comedians, podcasts, entertainers, and their fans. We want you to be satisfied with your purchase and understand your options if something isn't right.

30-Day Return Policy

We accept returns of eligible merchandise within 30 days of delivery.

To qualify for a return, merchandise must be:

Unworn, unwashed, and unused.
In its original condition, with any original tags or packaging reasonably available.
Accompanied by an order number or proof of purchase.

Eligible items include standard T-shirts, hoodies, sweatshirts, hats, and other non-personalized merchandise sold through our online store.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for standard returns.

How to Request a Return

To begin a return, contact us at:

backoftheroomtees@gmail.com

Please include your order number, the item or items you wish to return, and the reason for your request.

We will review your request and provide return instructions. Please do not send merchandise back without contacting us first.

Exchanges

We accept exchanges of eligible merchandise within 30 days of delivery, subject to product availability.

If you ordered the wrong size or would prefer another available size, contact us to request an exchange.

Customers are responsible for return shipping costs on exchanges requested because of sizing preferences, color preferences, or ordering mistakes.

If an exchange is required because we shipped an incorrect or defective item, we will cover reasonable return shipping costs or provide another resolution at no additional cost.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your merchandise arrives damaged, contains a manufacturing or printing defect, or differs from what you ordered, contact us at backoftheroomtees@gmail.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs when available.

We will review the issue and, where confirmed, provide an appropriate replacement, exchange, or refund at no additional cost.

Your rights under applicable consumer protection laws are not limited by this policy.

Custom and Personalized Merchandise

Products specifically customized or personalized for an individual customer, including items featuring customer-supplied artwork, names, or other individualized details, are generally not eligible for returns based on change of mind, incorrect size selection, or personal preference.

This exclusion does not apply to defective, damaged, or incorrectly fulfilled merchandise, or where returns are required by applicable law.

Standard merchandise featuring artwork from our comedians, podcasts, and entertainment partners remains eligible for the 30-day return policy unless an applicable exception is clearly disclosed before purchase.

Return Shipping

For standard returns based on customer preference or ordering mistakes, customers are responsible for return shipping costs.

Original shipping charges are generally nonrefundable, except where the return results from our error or where otherwise required by law.

We recommend using a trackable shipping service. Back Of The Room Tees cannot be responsible for return packages that are lost before delivery to our return location.

We will provide the appropriate return address when your return request is accepted.

Refund Processing

Once we receive and inspect your returned merchandise, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at backoftheroomtees@gmail.com.

Nonreturnable Items

The following items are generally not eligible for standard returns:

Merchandise that has been worn, washed, altered, or damaged after delivery.
Personalized or individually customized merchandise, except where required by law or where defective or incorrectly fulfilled.
Final-sale or clearance merchandise clearly identified as nonreturnable before purchase, where permitted by law.
Gift cards, if offered.

Defective or incorrectly fulfilled items will be handled separately as outlined above.

Order Cancellations

Because many Back Of The Room Tees products are decorated or produced after an order is placed, we begin processing orders promptly.

If you need to cancel an order, contact us as soon as possible at backoftheroomtees@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before production or shipment. Once an order has entered production, cancellation may no longer be possible.

This does not affect your eligibility to return qualifying merchandise after delivery.

Contact Us

For questions about returns, exchanges, cancellations, or refunds, contact: